Terms of service
Terms of Service
This website is operated by Sœur Jumelle. Throughout the site, the terms “we,” “us,” and “our” refer to Sœur Jumelle. By accessing this website or purchasing from us, you agree to be bound by these Terms of Service.
Please read these Terms carefully before using our website. If you do not agree, you may not access or use our services.
Use of Site
By using this site, you confirm that you are of legal age in your jurisdiction or have permission from a legal guardian. You agree not to use our products or services for any unlawful purpose or in violation of applicable laws.
Product Information
All Sœur Jumelle pieces are handcrafted. Variations in color, texture, shape, and gemstone appearance are natural and part of the design process. Product images are representative and may vary slightly due to lighting, screen settings, or natural material differences.
Availability and pricing are subject to change without notice.
Made-to-Order & Custom Pieces
All of our pieces are made specifically for you.
Custom and made-to-order items are final sale and may not be canceled, modified, returned, or exchanged once production has begun. Production timelines are estimates and may vary.
Pricing & Payment
All prices are listed in the currency shown at checkout. We reserve the right to correct errors in pricing or product descriptions and to cancel orders placed under incorrect pricing conditions.
Shipping & Risk
Shipping timelines are estimates and not guaranteed. Once an order has been transferred to the shipping carrier, Sœur Jumelle is not responsible for delays, loss, or damage caused by the carrier.
Risk of loss passes to the customer upon confirmed delivery.
Returns & Exchanges
Returns and exchanges are governed by our Returns & Exchanges Policy, which forms part of these Terms. Please review this policy carefully before making a purchase.
Intellectual Property
All content on this site, including but not limited to designs, images, text, logos, and product concepts, is the exclusive property of Sœur Jumelle and may not be copied, reproduced, or used without written permission.
Disclaimer
All products are provided “as is” and “as available.” Normal wear, patina, or damage due to improper care is not considered a defect.
We do not guarantee that products or services will meet all expectations.
Limitation of Liability
To the fullest extent permitted by law, Sœur Jumelle shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
Indemnification
You agree to indemnify and hold harmless Sœur Jumelle from any claim arising from your violation of these Terms or misuse of the site.
Governing Law
These Terms of Service are governed by the laws of the United States, without regard to conflict of law principles.
Updates to Terms
We reserve the right to update or modify these Terms at any time. Changes take effect immediately upon posting to the website.
Contact
Questions regarding these Terms may be directed to:
sabine@soeurjumelle.com